Privacy Policy

Sonitual respects your privacy and is committed to protecting the personal information you provide when you visit or purchase from our website.

This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website, place an order, contact us, or otherwise interact with Sonitual.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you visit or use our website, we may collect information necessary to provide our products and services.

Information You Provide Directly

When you place an order, contact us, submit a form, or otherwise interact with our website, you may provide information such as:

Full name
Billing address
Shipping address
Email address
Mobile or telephone number
Order details
Payment-related information
Information provided when contacting customer support
Information you voluntarily provide through forms, reviews, or other communications

We do not intend to collect personal information that is unnecessary for providing our products and services.

Information Collected Automatically

When you visit our website, certain technical and usage information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Pages visited
Time spent on pages
Referring website
General website usage information
Cookies and similar technologies

This information helps us operate, secure, maintain, and improve our website and services.

2. How We Use Your Information

We may use your personal information to:

Process and fulfil your orders
Arrange delivery of your purchases
Process payments
Send order confirmations and shipping updates
Respond to customer enquiries
Process returns, exchanges, and refunds
Prevent fraud, misuse, and unauthorised transactions
Improve our website, products, services, and customer experience
Understand website usage and performance
Send promotional communications where permitted and where appropriate consent has been provided
Maintain business, accounting, and legal records
Comply with applicable laws and legal requirements

We will not use your personal information for purposes unrelated to our business without an appropriate legal basis or your consent where required.

3. Payment Information

Payments made through our website may be processed by third-party payment service providers.

Sonitual generally does not directly store complete payment-card details, such as your full card number, CVV, or banking credentials, on its own systems.

Payment information may be collected and processed by the relevant payment service provider in accordance with its own privacy policy, security practices, and terms.

4. Sharing Your Information

We may share relevant personal information with trusted third parties where reasonably necessary to operate Sonitual and provide our services. These parties may include:

Shopify and other website technology providers
Payment processors
Shipping and logistics partners
Technology and hosting providers
Analytics providers
Customer-support providers
Professional advisers
Government authorities or law-enforcement agencies where legally required

We only intend to share information that is reasonably necessary for the relevant purpose.

We do not sell your personal information as a business activity.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

Keep the website functioning properly
Remember your preferences
Maintain shopping-cart functionality
Understand website traffic and visitor behaviour
Improve website performance
Provide relevant marketing or advertising where applicable

You may be able to control, block, or disable certain cookies through your browser settings or other cookie-management tools made available on our website.

Please note that disabling certain cookies may affect the functionality or performance of the website.

6. Marketing Communications

If you choose to receive promotional communications from Sonitual, we may contact you about:

New collections
Product launches
Special offers and promotions
Brand updates
Other relevant Sonitual news

You can request to stop receiving promotional communications at any time by using the unsubscribe option provided in our communications or by contacting us at hello@sonitual.com.

Transactional communications, such as order confirmations, payment notifications, and shipping updates, may still be sent when necessary to process or fulfil your order.

7. Data Security

We take reasonable administrative, technical, and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure, loss, or destruction.

However, no method of electronic transmission, online communication, or data storage can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of your personal information.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy.

This may include retaining information for:

Order fulfilment
Customer support
Accounting and bookkeeping
Tax requirements
Legal and regulatory compliance
Fraud prevention
Resolving disputes

When personal information is no longer reasonably required, it may be deleted, anonymised, or securely disposed of, subject to applicable legal requirements.

9. Your Privacy Choices and Rights

Depending on the laws applicable to you, you may have certain rights regarding your personal information. These may include the right to request:

Access to certain personal information we hold about you
Correction of inaccurate or incomplete information
Deletion of certain personal information
Withdrawal of consent where processing is based on consent
Other rights available under applicable privacy laws

To submit a privacy-related request, please contact us at:

Email: hello@sonitual.com

We may need to verify your identity before processing certain requests to help protect your information from unauthorised access or disclosure.

10. Children's Privacy

Our website is not intended to knowingly collect personal information from children who are unable to lawfully consent to the processing of their personal information.

If you believe that a child has improperly provided personal information to Sonitual, please contact us at hello@sonitual.com, and we will take appropriate steps in accordance with applicable law.

11. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, or services.

Sonitual does not control and is not responsible for the privacy practices, security, content, or policies of third-party websites or services.

We recommend reviewing the privacy policies and terms of any third-party website or service you choose to access.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, products, services, legal obligations, or other operational requirements.

When we make changes, the updated version will be posted on this page and the “Last Updated” date at the top of this Privacy Policy will be revised accordingly.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how Sonitual handles your personal information, please contact us:

Sonitual
Kharar, Sahibzada Ajit Singh Nagar
Punjab – 140301, India