Terms & Conditions

Terms and Conditions

Welcome to Sonitual.

These Terms & Conditions govern your use of the Sonitual website and your purchase of products from us.

By accessing our website or placing an order, you agree to these Terms & Conditions. If you do not agree with these terms, please do not use our website.

1. About Sonitual

Sonitual is an India-based jewellery brand offering jewellery products directly to customers through its online store.

Business Name: Sonitual

Address:
Drishti Homes, Sector 127, Shivalik City
Kharar, Sahibzada Ajit Singh Nagar
Punjab – 140301, India

Email: hello@sonitual.com

2. Eligibility

By using this website or placing an order, you confirm that:

The information you provide is accurate and complete.
You are legally capable of entering into a purchase transaction.
You will use the website only for lawful purposes.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, colours, dimensions, and other information displayed on our website are accurate.

However, slight differences may occur due to:

Screen or device settings
Lighting during photography
Manufacturing variations
Natural differences in materials and finishes

Such minor variations do not necessarily constitute a product defect.

4. Product Availability

All products are subject to availability.

Because Sonitual may carry limited inventory of certain products, items may occasionally become unavailable.

If we are unable to fulfil an accepted order due to an inventory or availability issue, we will contact you and provide an appropriate resolution, including a refund where applicable.

5. Prices

Product prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.

Sonitual reserves the right to change product prices at any time before an order is placed.

Once an order has been successfully accepted at a stated price, we will not ordinarily change the price for that order, except where required to correct an obvious pricing error or comply with applicable law.

6. Order Acceptance

Submitting an order does not necessarily mean that Sonitual has accepted the order.

We reserve the right to decline or cancel an order in circumstances including:

Product unavailability
Incorrect pricing or product information
Suspected fraudulent activity
Duplicate or unusual orders
Inability to verify required information
Technical or system errors
Other circumstances where fulfilment is not reasonably possible

If we cancel an order after payment has been received, the applicable amount will be refunded through the appropriate payment method.

7. Payment

Orders must be paid using the payment methods made available on our website.

You agree to provide accurate and complete payment and billing information.

Payment transactions may be processed through third-party payment service providers. Sonitual does not generally store complete payment-card information on its own systems.

Cash on Delivery (COD)

Where available, customers may choose Cash on Delivery (COD) at checkout.

COD orders are subject to successful order verification and availability at the customer's delivery location.

Sonitual reserves the right to contact customers to verify COD orders and may decline or cancel an order where verification cannot be completed or where fraudulent, suspicious, or unusual activity is reasonably suspected.

8. Shipping & Delivery

Sonitual currently ships within India only.

We currently offer free shipping on all orders within India.

Our estimated delivery timeframe is generally:

3–7 business days

Delivery estimates are provided for guidance and are not guarantees. Delivery times may be affected by:

Courier delays
Weather conditions
Public holidays
Remote delivery locations
Incorrect or incomplete customer information
Unforeseen operational circumstances
Events outside Sonitual's reasonable control

We will make reasonable efforts to assist customers with delivery-related issues.

9. Order Cancellation

An order may be cancelled before it is shipped.

Once an order has been shipped, cancellation is generally not available. After delivery, an eligible customer may request a return or exchange in accordance with the Sonitual Return, Refund & Exchange Policy.

For Cash on Delivery (COD) orders, cancellation may also be requested before shipment. Once a COD order has been shipped, cancellation is generally not available, and the customer may use the applicable return process after delivery.

10. Returns, Refunds & Exchanges

Returns, refunds, and exchanges are governed by our Return, Refund & Exchange Policy.

Please review that policy carefully before placing an order.

Nothing in these Terms & Conditions is intended to exclude, restrict, or limit any rights that cannot legally be excluded under applicable consumer-protection laws.

11. Jewellery Care

Customers are responsible for following the product-care instructions provided with their jewellery.

Subject to applicable consumer law, Sonitual is not responsible for damage resulting from:

Misuse
Accidental damage
Improper storage
Exposure to chemicals
Exposure to perfumes or cosmetics
Excessive moisture
Failure to follow recommended care instructions

Normal wear and tear or damage caused by improper care does not necessarily constitute a manufacturing defect.

12. Anti-Tarnish Products

Products sold by Sonitual are sourced as anti-tarnish jewellery.

Anti-tarnish properties do not constitute a guarantee that jewellery will remain unchanged indefinitely or under all possible conditions.

The appearance and finish of jewellery may be affected over time by exposure to:

Chemicals
Perfume
Cosmetics
Sweat
Moisture
Chlorine
Environmental conditions
Improper storage or care

Following the recommended jewellery-care instructions can help maintain the appearance and finish of your jewellery.

13. Website Use

When using our website, you agree not to:

Use the website for unlawful purposes
Attempt to interfere with website security or functionality
Introduce malicious code, viruses, or harmful software
Attempt to gain unauthorised access to our systems or accounts
Copy or misuse website content without permission
Use the website to conduct fraudulent activities
Misrepresent your identity or provide deliberately false information
Interfere with another customer's use of the website

We reserve the right to restrict or terminate access to our website where reasonably necessary to protect our website, business, systems, or customers.

14. Intellectual Property

All Sonitual branding, logos, photographs, graphics, written content, product descriptions, designs, and other original website materials are owned by or licensed to Sonitual unless otherwise stated.

You may not reproduce, copy, modify, distribute, sell, publish, commercially exploit, or otherwise misuse Sonitual content without prior written permission, except where permitted by applicable law.

15. Third-Party Services

Our website may use or integrate third-party services, including:

Payment service providers
Shipping and logistics providers
Shopify and other technology providers
Analytics services
Marketing services
Customer-support services

These third-party providers may have their own terms, conditions, and privacy policies.

Sonitual is not responsible for the independent privacy practices or terms of third-party providers, except to the extent required by applicable law.

16. Website Availability

We aim to keep our website available, secure, and functioning properly. However, we do not guarantee uninterrupted or error-free access.

The website may occasionally be unavailable due to:

Scheduled or emergency maintenance
Technical problems
Website or system updates
Security issues
Third-party service interruptions
Internet or hosting disruptions
Circumstances outside our reasonable control

We may modify, suspend, or discontinue certain website functionality where reasonably necessary.

17. Limitation of Liability

To the extent permitted by applicable law, Sonitual will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Nothing in these Terms & Conditions excludes, limits, or restricts liability or consumer rights that cannot legally be excluded or limited under applicable law.

18. Force Majeure

Sonitual will not be responsible for delays or failure to perform obligations where such delay or failure results from circumstances beyond our reasonable control.

Such circumstances may include:

Natural disasters
Floods or severe weather
Strikes or labour disruptions
Government restrictions or actions
Courier or transportation disruptions
Internet, telecommunications, or infrastructure failures
Public emergencies
Other similar events outside our reasonable control

Where reasonably possible, we will make efforts to minimise the impact of such circumstances on affected orders.

19. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our business, website, products, services, operational practices, or applicable requirements.

Updated Terms & Conditions will be posted on this page with a revised “Last Updated” date.

Your continued use of our website after updated terms are posted constitutes acceptance of those updated terms to the extent permitted by applicable law.

20. Governing Law

These Terms & Conditions are governed by the applicable laws of India.

Any dispute relating to these Terms & Conditions, the website, or purchases made from Sonitual will be subject to the jurisdiction of the courts or competent authorities having jurisdiction over the applicable location, subject to applicable consumer-protection laws and any dispute-resolution rights available to consumers.

21. Customer Support & Grievances

For questions, complaints, order concerns, returns, refunds, exchanges, or other customer grievances, please contact us using the details below:

Sonitual Customer Support / Grievance Contact